The Challenge
FlowForge offers a low-code workflow platform for engineering teams. Michael Rodriguez led a lean two-person sales squad who spent most of their time exporting CSVs, cleaning data, and sending templated emails. Engagement was flat and the team dreaded the repetitive, error-prone process.
Rolling Out Omni SDR
Omni SDR was connected to Salesforce and Gmail in one afternoon. The AI agent enriched every contact, crafted context-aware messages, and scheduled follow-ups precisely when prospects were most likely to answer. Reps received live notifications only when a human response arrived, freeing them to focus on discovery calls.
Business Results
Within the first month FlowForge recorded a 3× increase in reply rate and a 75 % reduction in manual outreach tasks. Michael postponed hiring an additional SDR—saving headcount costs—while keeping the team’s calendar fully booked with qualified technical demos.
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